• Lost/Stolen Packages
    • Organixx will not be responsible for packages that are lost or stolen, where the tracking link shows the package has been delivered.
    • We have found that couriers prefer to speak with the customer.  We suggest contacting the courier to find a lost or stolen package. Be sure to ask for the geo-location proof that your package was delivered.
    • We will reship packages that according to tracking never arrived within the proper shipping time.
  • Damaged Packages
    • Organixx will be happy to re-ship to customers whose packages arrived damaged and is the fault of the courier.
    • Damaged packages or products caused by customs inspections may not be refunded or re-shipped.