Lost/Stolen Packages WITHOUT a Shipping Protection purchase
Organixx will not be responsible for packages that are lost or stolen, where the tracking link shows the package has been delivered.
We have found that couriers prefer to speak with the customer. We suggest contacting the courier to find a lost or stolen package. Be sure to ask for the geo-location proof that your package was delivered.
We will reship packages that according to tracking never arrived within the proper shipping time.
Lost/Stolen Packages WITH a Shipping Protection purchase
To file a claim for lost/stolen packages with Shipping Protection, please visit our Shipping Protection Policy page or contact us by submitting a ticket with the details of the issue. Please note, when submitting a ticket, please include “Shipping Protection” in the subject line of the contact form.
Damaged Packages
Organixx will be happy to re-ship to customers whose packages arrived damaged and is the fault of the courier.
Damaged packages or products caused by customs inspections may not be refunded or re-shipped.
