If you request the cancellation of your order or a change to your order after it has shipped, you are responsible for returning the package prior to receiving a refund, including the shipping cost . Requests for cancellations or changes must be made via email to sers have a complaint, please contact our privacy manager at: [email protected]. Please include in the subject line “cancel” or “change” along with your order number. You may also call us at 877-750-6455 during business hours. We cannot guarantee that your order will be cancelled or changed, but we will do our best to accommodate your request.
Please note: When processing your refund, Organixx does not refund the cost of shipping to you for your original order, and it will not be reflected in the amount credit back to you.